Refund Policy

Last updated: 6 May 2026

This policy covers refunds for purchases made on Myvent. It does not cover payments made directly between users and vendors for services — those are not handled by the Platform and should be resolved between the parties.

1. Wallet top-ups (vendors)

Wallet top-ups are non-refundable by default. In exceptional cases — such as a duplicate charge, a technical error on our side, or account closure within 30 days of the top-up — you may contact support via /feedback → Get Support and we may issue a refund at our discretion. Stripe processing fees (which were passed through to you at checkout) are never refundable.

2. Lead unlocks (vendors)

Lead unlocks are final once customer contact details are revealed. We do not refund individual lead unlocks by default, but vendors can report fake, spam, or unusable leads inside the vendor bot so the Myvent team can review lead quality and account behavior.

3. Multi-Request Credit Pack (users)

Credit Packs are non-refundable once purchased. Unused credits expire 90 days after purchase.

4. Promotions (vendors)

Promotion budgets spent on user notifications are non-refundable. Unspent portions of a paid promotion remain as wallet balance.

5. Disputes and chargebacks

If you believe a charge is incorrect, please contact us first via /feedback → Get Support inside either bot. Filing a chargeback without contacting us may result in account suspension pending review.

6. How to request a refund

Send us a support request with:

We will respond within 14 working days.