Refund Policy

Last updated: 17 April 2026

This policy covers refunds for purchases made on Myvent. It does not cover payments made directly between users and vendors for services — those are not handled by the Platform and should be resolved between the parties.

1. Wallet top-ups (vendors)

Wallet top-ups are non-refundable by default. In exceptional cases — such as a duplicate charge, a technical error on our side, or account closure within 30 days of the top-up — you may contact support via /feedback → Get Support and we may issue a refund at our discretion. Stripe processing fees (which were passed through to you at checkout) are never refundable.

2. Subscriptions (vendors)

Subscriptions (Starter / Pro / Business) are non-refundable once the billing period starts. You may cancel at any time via Stripe's Customer Portal or the Subscription page in the Mini App; your plan remains active until the end of the current billing period, after which it is not renewed. Unused leads in the cancelled month do not carry over.

3. Multi-Request Credit Pack (users)

Credit Packs are non-refundable once purchased. Unused credits expire 90 days after purchase.

4. Promotions (vendors)

Promotion budgets spent on user notifications are non-refundable. Unspent portions of a paid promotion remain as wallet balance.

5. Disputes and chargebacks

If you believe a charge is incorrect, please contact us first via /feedback → Get Support inside either bot. Filing a chargeback without contacting us may result in account suspension pending review.

6. How to request a refund

Send us a support request with:

We will respond within 14 working days.